Frequently Asked Question

How do I cancel a flight reservation?

If you wish to cancel your flight ticket, you may be charged cancellation fees. Please send email to support@VisitMM.com with the following information:

  1. Passenger Name
  2. Booking number
  3. Ticket number
  4. Flight number
  5. Departing and arriving city
  6. Flight date and time

We will work with the airline to cancel your flight and receive refund, less cancellation fee on your behalf. You will receive an email notification and credit card account will refunded the amount.

If you do not have access to email, call VisitMM at 1-855-95 VISIT (1-855-958-4748) or 1-510-972-8762 in the US, (+95-9) 7325-6338 or (+95-9) 420-166-252 in Myanmar to cancel your flight arrangements. VisitMM Customer Service is available from 8:00 AM to 5:30 PM Myanmar Standard Time (MST) or 9:30 PM to 7:00 AM Eastern Standard Time (EST) from Monday to Saturday.

Cancellation fee:

Each ticket will be charged $20 flat fee, plus the following percentage.

Days prior to Flight date % Cancellation fee
More than 15 20%
Between 15 and 3 40%

Tickets with less than 3 days prior to flight cannot be cancelled.

How do I change a flight reservation?

If you wish to modify your flight reservation, you may be charged cancellation fees for existing flight reservation plus the difference for the new ticket. Please send email to support@VisitMM.com with the following information:

  1. Passenger Name
  2. Booking number
  3. Ticket number
  4. Current flight number, departing and Arriving city
  5. Current flight date and time
  6. Requested Flight Number, departing and arriving city
  7. Requested date and time
  8. Do you wish to keep existing flight reservation if requested reservation is not available? Yes/ No

We will work with the airline to cancel your existing flight and book the new desired flight on your behalf. You will receive an email notification and the difference will be charged or refunded to the same payment system used to purchase the reservation.

If you do not have access to email, call VisitMM at 1-855-95 VISIT (1-855-958-4748) or 1-510-972-8762 in the US, (+95-9) 7325-6338 or (+95-9) 420-166-252 in Myanmar to change your flight arrangements. VisitMM Customer Service is available from 8:00 AM to 5:30 PM Myanmar Standard Time (MST) or 9:30 PM to 7:00 AM Eastern Standard Time (EST) from Monday to Saturday.

Cancellation fee:

Each ticket will be charged $20 flat fee, plus the following percentage.

Days prior to Flight date % Cancellation fee
More than 15 20%
Between 15 and 3 40%

Tickets are nonrefundable if it is less than 3 days prior to flight.

If I need to cancel my flight, will I be credited or refunded?

We are official partner of Asian Wings and follow the airline’s rules and regulations in refund policy. For our customers, we will work with the airline on your behalf to accommodate your changes. For your benefit, any amount that is returned to you will be immediately credited to your credit card.

Cancellation fee:

Each ticket will be charged $20 flat fee, plus the following percentage.

Days prior to Flight date % Cancellation fee
More than 15 20%
Between 15 and 3 40%

Tickets with less than 3 days prior to flight cannot be cancelled.

Do I need to reconfirm my flight?

Once you received your confirmation email and e-Ticket, you do not need to reconfirm. You can review your itinerary by logging into your account. If you did not receive the confirmation email, please email us at contact@VisitMM.com or call us. Our customer service numbers and hours are listed here.

We strongly suggest that you check the status of your flight prior to your trip. Flights in Myanmar typically have changes, and we will inform you of any updates we receive from the airline. You will receive flight change information via email, phone call and on our flight status page. If you will be using a local phone during your travels, please provide us your contact to make your journey effortless. You can update your profile with the local phone number or email us. You can also reach us via phone. Our numbers and hours are listed here.

How do I access my itinerary?

If you have an account with VisitMM, you can sign in and go to My Itineraries. You can also email us at contact@VisitMM.com or call us if you cannot locate your itinerary. Our numbers and hours are listed here.

How do I print my eTicket?

You should receive an eTicket with the confirmation email. If you do not have your email, you can sign in to your account, go to My Itineraries, and select Print eTicket. You may also call us if you do not have an account.

You can call VisitMM at 1-855-95 VISIT (1-855-958-4748) or 1-510-972-8762 in the US, (+95-9) 7325-6338 or (+95-9) 420-166-252 in Myanmar. If we can be of any assistance, please do not hesitate to reply to this email, support@visitmm.com. We will be happy to assist you over the phone as well.

We can be reached at 1-855-95 VISIT (1-855-958-4748) or 1-510-972-8762 in the US, (+95-9) 7325-6338 or (+95-9) 420-166-252 in Myanmar. VisitMM Customer Service is available from 8:00 AM to 5:30 PM Myanmar Standard Time (MST) or 9:30 PM to 7:00 AM Eastern Standard Time (EST) from Monday to Saturday. We will be happy to assist you with any requests or questions that you may have.

How do I receive my boarding pass?

The airports in Myanmar currently do not support online check-in. Once you arrive to the airport, show your eTicket to the Asian Wings check-in counter. They will issue you a boarding pass. Your eTicket is accepted same as paper ticket typically issued by travel agents in Myanmar.

You should receive an eTicket with the confirmation email. If you do not have your email, you can sign in to your account, go to My Itineraries, and select Print eTicket.

Do you keep my credit card information?

No, we do not keep your credit card information for your protection. We use utmost care to protect any information that is provided to us. Please see our Terms of Service for details.

Why should I provide local phone number once I arrive in the country?

The flights in Myanmar change frequently depending on weather or timeliness of previous leg. By providing your local phone number, we can notify you with flight change information. If you do not provide a local number, we recommend that you check your email prior to your flight time. You can also contact us at via phone (see our numbers and hours here) to receive flight information as internet access may be limited during your travels. We take care and pride in providing a hassle free travel experience, and we do all that is necessary to provide you with pertinent information regarding your flight. We also encourage you to provide us with the hotel information as emergency contact.

What happens when my flight is cancelled?

When the airline cancels a flight for any reason, we work with the airline to book you on another flight that is most similar to your original flight time. Once we receive confirmation from the airline, we will contact you with the updated information. We recommend that you provide us with your local phone number to reach you effectively. Check your email if you do not have telephone access as we send an email with updated information. You can also reach our customer service via phone listed here.

Can VisitMM help me with my other travels once I arrive?

As our customer, we will be happy to assist you with any travel or emergency needs during your stay. Please call us and speak to our customer representative. Our numbers and hours are listed here.

What is my allowable luggage limit?

The airline currently allows luggage with total weight limit of 20kg (44lbs) per passenger to check in. There is a one carry on limit for handbag or personal item.

Can I buy local tickets in Myanmar?

If you are a Myanmar citizen, you can buy your tickets locally. Please call our customer support at (+95-9) 7325-6338 or (+95-9) 420-166-252 for assistance.

How do I contact via phone?

We can be reached at 1-855-95 VISIT (1-855-958-4748) or 1-510-972-8762 in the US, (+95-9) 7325-6338 or (+95-9) 420-166-252 in Myanmar. VisitMM Customer Service is available from 8:00 AM to 5:30 PM Myanmar Standard Time (MST) or 9:30 PM to 7:00 AM Eastern Standard Time (EST) from Monday to Saturday. We will be happy to assist you.

What do I do if PayPal does not approve my payment?

To ensure that your transaction is secure and protected and to minimize unauthorized use of credit or debit cards, PayPal has policies on detecting suspicious behaviors.  Sometimes this may result in your credit card not being approved, although you are the card holder.

If you have an existing email, credit or debit card that is associated with PalPal, logging into your PayPal account will help with verification and completing the transaction.  If you have trouble completing payment with your valid credit card, please contact our customer service to complete the transaction over the phone.

We can be reached at 1-855-95 VISIT (1-855-958-4748) or 1-510-972-8762 in the US, (+95-9) 7325-6338 or (+95-9) 420-166-252 in Myanmar. VisitMM Customer Service is available from 8:00 AM to 5:30 PM Myanmar Standard Time (MST) or 9:30 PM to 7:00 AM Eastern Standard Time (EST) from Monday to Saturday. We will be happy to assist you.

How do I cancel a vacation reservation?

If you wish to cancel your vacation package reservation, you may be charged cancellation fees. Please send email to support@VisitMM.com with the following information:

  1. Passenger Name
  2. Booking Number
  3. Package Name
  4. Departing City
  5. Departure Date

We will work with the airlines and hotels to cancel your reservations and receive refund, less cancellation fee on your behalf. You will receive an email notification and credit card account will refunded the amount. If you do not have access to email, call VisitMM at 1-855-95 VISIT (1-855-958-4748) or 1-510-972-8762 in the US, (+95-9) 7325-6338 or (+95-9) 420-166-252 in Myanmar to cancel your flight arrangements. VisitMM Customer Service is available from 8:00 AM to 5:30 PM Myanmar Standard Time (MST) or 9:30 PM to 7:00 AM Eastern Standard Time (EST) from Monday to Friday, and 9:00 AM to 3:00 PM (MST) or 10:30 PM to 4:30AM (EST) on Saturday.

Cancellation fee:
Each vacation package cancellation has multiple components and will be charged total of below:
Package Cancellation fee 20% of package plus the following:
For Flight cancellations, each ticket will be charged $20 flat fee, plus the following percentage.

Days prior to Vacation date % Cancellation fee
More than 15 20%
Between 15 and 3 40%

Tickets with less than 3 days prior to flight cannot be cancelled.
For Hotel cancellations, we will work with each hotel and you will be charged fees based on their individual policy. Please note that due to high demand, a few hotels are starting to charge 100% fees as early as 30 or 60 days.
Other cancellation fees will include, cars, tour guides and transfer fees.
Any rebate amount received from group booking deals is to be returned to VisitMM. Packages with less than 3 days prior to start date cannot be cancelled.

If I need to cancel my partial vacation trip, will I be credited or refunded?

We follow our travel service provider’s policy and they do not refund unused portion of the trip.

What documents do I need to go on my trip?

Your tour guide will meet you with all the necessary paperwork for your trip, including flight tickets, hotel reservations, etc. However, you will receive eTicket for your flight if you are on Asian Wings or Air Bagan to ensure faster boarding time. For other flights, you will receive tickets from your tour guide.

Will I need to have a PayPal account to make payment?

You do not need to have a PayPal account to make the payment. You can just check out and make payment with your credit card as PayPal accepts all major credit cards.

How do you guarantee lowest flight prices? How do I get price match?

We guarantee lowest flight prices online. If you find lower priced flight tickets for exact same flight, we will match the lower priced price. Price comparison must be for total ticket price, including all taxes and service fees.Our flight prices include all taxes and fees, including airport tax, paid ahead for you. Flights must be bookable via online transaction. Not valid for past bookings. If you find lower price ticket (including all taxes and fees), please send us an email and the link for the ticket.We will verify the ticket and match the price.

My bank account is not in US Dollars, can I pay in my own currency rather than in US Dollar?

We only accept payments in US Dollars. If your currency is not in US Dollars, we suggest that you check the exchange rate with your bank. If your bank’s exchange rate offers a more favorable rate, you should choose an option to “Bill me in the currency listed on the seller’s invoice” which would charge your bank in US Dollar and your bank will handle the currency exchange for you. If you choose the option “Use PayPal’s conversion process to complete my transaction using my card’s currency”, PayPal will handle the currency exchange for you at their rate at the time of transaction. PayPayl may have additional charges or fees for currency conversion see link for an example: https://www.paypal.com/sg/webapps/mpp/cross-border-and-conversion-fees

 

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    Pindaya   Amarapura   Golden Rock

      Ngwe Saung Beach


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